Training Workshops

“I wish that I had given my staff the training that they needed, before we lost the employees to this senseless act of violence”

…….I hope that I never hear this statement, again. Give your staff the training and confidence they need, before they need it!  ……Eric Trogdon

Training and Professional Development

The majority of the professional members and employees want to excel in their career but are rarely given the tools they need to develop their skills. The results are lack of quality customer service given to the clients, and a perception of employees not caring about their clients. Give your staff or members to Professional Development that will make them excel in dealing with Clients and fellow co-workers. Workshops are usually three hours or six hours in length, and meet requirements of credit courses for your professional associations or agencies. If you need training on a similar topic, contact Eric and let us custom a professional development program for your group. Programs consist of the training and required manuals.

"Ask Eric about Customizing"
 

Dancing With Conflict - Taking the right steps

Our most popular program: In this unique presentation, Eric Trogdon, a certified Mediator and SWAT Hostage Negotiator, will identify the surprisingly simple steps to control everyday conflicts. Participants will be able to share common issues and will discover solutions with help from their peers. Stop side-stepping the issues and follow Eric’s lead.

Manage Conflict Resolutions –decisions and opportunities

Training is customized to meet the needs of the organization. Participants will be given the tools to respond to staff concerns and complaints, while handling negative interactions. Professionals will learn that communication has to be consistent, staff will always have high expectations, and being prepared will create great opportunities.

Safety in Customer Service – A game of Attitude

This full or half day workshop provides participants with tools needed to handle difficult customers while keeping safe and remaining confident. Eric shows how ordinary people can use extraordinary steps to neutralize life's stressors. Participants walk away able to better motivate themselves and others around them. Give your clients superior service that they will remember.

Safety lockdown procedures for Public Facilities

With carefully customized training and practical scenarios, professionals become better prepared for handling a violent situation occurring outside or inside a public faculty. Staff will learn simple techniques for responding appropriately to potentially violent situations. This program is an excellent opportunity to review organizational policy on lockdown safety procedures.

Peer Mediation- College, University and High School

In this two day training, students will learn how to help peers during times of conflicts and disputes.  Excellent program for colleges, universities and high schools.  Program covers mediation, negotiation and the power of listening.

New Policy Training

When originations are dealing with sensitive or violate issues, Eric has been contracted to review and help develop policies and conduct the training as a neutral instructor. Issues do not become clouded with altercations during training. Contact Eric to see if he can help your organization to become better prepared.

STEPS in Leading Productive Boards and Committees-Workshop

This full or half day workshop provides participants with techniques to develop proper agendas and procedures under Robert’s Rules of Order. Participants learn how to lead professional meetings while insuring fairness.

Keynotes- Click here