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Attendees will:
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Discover how conflicts and disputes
develop, and why |
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Distinguish between beneficial and
destructive conflicts |
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Understand the steps to handling
disputes & unpleasant
interactions |
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Understand how perceptions are
influenced by emotions |
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Learn to prepare for and defuse
irate clients and coworkers |
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Learn to be confident and
professional, everyday |
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Experience
fun in learning during keynote and
workshops |
Provide your
employees or members with tools necessary
for success, individually and as a team in
today’s diverse world. Eric’s
presentation will add excitement to your
workshop, conference and business gathering. Training and
Professional Development -click for
details
Dancing With Conflict - Taking the right
steps
Manage Conflict Resolution–decisions
and opportunities
Customer Service
Programs- Inside employees & outside
employees
Safety Lockdown Procedures - Staying cool
in hot situations
New Policy Training
Peer Mediation-
College, University and High School
Steps in Leading
Productive Boards and Committees- assure
fairness for all
Keynotes- Stay
Sane, Find Your Game click
for details
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